Returns

• We are happy to accept your exchange or refund within 7 days of purchase.

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 How To Make Your Return or Exchange:

Check Our Conditions

We accept returns on sale and full price item as long as they meet our returns criteria. Before returning an item, please check to see whether it meets the following conditions.

• Items must be returned within 7 days of purchase.
• Items must be unworn or in their original condition.
• You must provide a copy of your receipt to receive a refund or exchange.
• Final Sale items are not eligible for returns or refunds unless they are deemed faulty

Online Returns

To place an online return, please follow the steps below:

• First, choose your nearest state from the selection below.
• This will take you to the relevant  returns portal where you can add details of your return.
• A postage label will be sent to the email address you enter and you can print this at home or at your local post office.
• Once this label is affixed to your sealed package, you can post your return!
• Please ensure your completed returns slip and proof of purchase are inside your parcel.
• If you are having trouble locating your returns slip, you can access a new one here.
• Return postage costs are at the responsibility of the customer.
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*All costs associated with shipping will be at the customer’s expense. If an item bought online is returned for refund, Redlips will not refund any shipping costs incurred during purchase or return.

If your purchase is not quite right, you can exchange it in line with our return conditions.

• If you wish to exchange your item, please visit your Redlips store, where our friendly team will be happy to help.
• If you would like to to exchange via post, simply return your order following the “Online Returns" process above and include the completed Returns Card in your package, noting which item you would like for your exchange.
• Once your returned order is received and processed by our team, we will send out your exchange item free of charge.
• Please note that for exchanges done via post, we can only exchange for items of an equal or lesser value. If your exchange item is of a lesser value than the original, we will process the exchange and refund you the difference.
• If you wish to exchange your order for an item of a greater value, please visit us in store.
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International Returns

 All returns and exchanges are to be managed in the country and currency of the original purchase.

For International Orders, please post your returns to:

Redlips.fashion

Agra

For any further enquiries please contact our customer service team at

[email protected]

It’s Important to Note:

AfterPay, ZipPay & Paypal Purchases

If you’re returning your item for refund, online or in-store, it may take up to 7 days for your refund to appear in your account dependent on payment method and financial institution.

Returns FAQs

What’s Redlips return policy?

 You can return or exchange any item, including sale, that is unworn and in its original condition to any Redlips  Online Returns within 7 days of purchase to receive a refund, credit or exchange.

Proof of purchase in the form of a receipt or your Redlips Co online order history for Redlips Co members will be needed to process the return.

Can I return an item without a receipt?

you are unable to provide proof of purchase, we can exchange your item or get a credit note for the current selling price of that item.

How do I return an online order?

You can return an online order in store or through our easy to use returns portal. Please see the top of the returns page for details.

Can I exchange my online order?

Yes you can! You will need to return your shoes via our easy-to-use returns portal. Make sure you fill out the returns slip provided, indicating that you wish to exchange your item rather than refund it. We will then send your replacement out, free of charge.