Payment & Security
An important message from Team Redlips
It’s come to our attention that fake websites and Facebook pages have surfaced pertaining to sell Redlips products at a highly discounted price.
These websites are not associated with Redlips in any way and is not a safe portal through which to purchase our unique designs.
Please remember when you’re shopping our beautiful shoes that you will only get the best price and most premium product from www.redlips.fashion
If you are shopping for shoes online and you’re not sure if you’re in the right place, please reach out to our friendly customer service team at [email protected] In the meantime, we’re working tirelessly to have these fake sites taken down and we apologise for any inconvenience or confusion.
Payment Methods
Afterpay
Available online
HOW IT WORKS
-
- Select Afterpay as your payment method using a new or existing credit or debit card.
- Complete your checkout in seconds, with instant approval online.
- Pay over four easy equal fortnightly installments, and enjoy your purchase straight away!
All you need is:
-
- An India Visa or Mastercard debit/credit card.
- To be over 18 years of age.
- To live in India.
For a full list of Afterpay’s terms & conditions, please visit the Afterpay website.
Zip Pay
Available online and in store.
Wear now. Love Now. Pay later. A completely digital payment solution means there’s no need for a credit card.
HOW IT WORKS
-
-
- Select Zip Pay as your payment method at checkout.
- Sign up with social or email and you’ll get a decision straight away.
- Zip Pay pay on your behalf, so you have nothing to pay today!
- Repay Zip Pay weekly, fortnightly or monthly, whatever suits you, with no interest ever.
-
All you need is:
-
- To be over 18 years of age.
- To live in India.
For a full list of Zip Pay’s terms & conditions, please visit the Zip website.
PayPal
Available online only.
A faster, safer way to buy online.
HOW IT WORKS
-
-
- Choose PayPal as your payment method at checkout.
- Create an account.
- Link your cards or bank accounts.
- Checkout safely, securely and without having to remember your card details every time you shop with us!
-
All you need is:
-
- To be over 18 years of age.
For a full list of PayPal’s terms & conditions, please visit the PayPal website.
SECURITY
Redlips Shoes is committed to ensuring the confidentiality and privacy of our customers’ personal information. Our privacy terms comply with the India Privacy Principles as detailed in the Privacy Act 2012.
We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.
Please click here to view our full privacy policy.
Full Privacy Policy:
Redlips takes security very seriously and endeavours to provide a secure and safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This safeguards details such as credit card numbers, billing details and delivery addresses to ensure that other computers are unable to read this information and to keep transactions secure.
In some cases we use third-party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information (Third-Party Platform). These Third-Party Platforms are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
The privacy policies and terms and conditions of relevant Third-Party Platforms will apply in these instances. The Third-Party Platform may collect, transmit or store data such as your full name, address and billing address, phone number and email. If you have any questions regarding this, please contact us at [email protected]
By transacting with us, you acknowledge and agree that Redlips has no control over the security or privacy of Personal Information collected by Third-Party Platforms and that Redlips is not liable for any loss or damage to you in connection with any breach of this Privacy Policy or any data breach by any Third-Party Platform. To the maximum extent permitted by law, Redlips shall not be liable for the act, omission, negligence or the conduct of any such Third-Party Platform.
Redlips makes use of “cookies” on its website – a small software message that is sent to your web browser by our web server. Your web browser stores the message in a file and the message is then sent back to our servers each time your web browser requests a page from our servers.
We use cookies to gain statistics on key data regarding our online customers, such as location demographics, as well as to improve your online experience. The information cookies supply allow us to see whether a customer is new or returning and enable us to serve ads based on past visits and user preferences. This enables us to supply a more personalised experienced when you shop online with Redlips.
The majority of Internet browsers are set up to accept cookies, therefor, if you do not wish to receive them you will need to adjust the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
Redlips also uses Google Analytics, a web analytics service that allows us to anonymously track the use of our website by recording key statistics collected by cookies. These statistics include number of visits, user behaviour and events triggered on the website, and are used purely for analysis, not to identify online customers.
Our Privacy Policy applies to this website and to any other website created or hosted by us from time to time on which this Privacy Policy appears. At times, we are required to collect Personal Information as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act).We collect information that you knowingly and voluntarily provide to us via use of our Services as well as through any other channels used to engage with us (including email, phone, live chat, contact forms or social media).
If you believe that we have breached your privacy rights in any way, or if you would like to discuss any issues about our privacy policy please contact us on [email protected].All such enquiries or complaints will be taken seriously.
If you are not satisfied with our handling of your complaint or if we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner or, if you are in the EU, a data protection authority or supervisory authority.
Payment FAQs
My payment hasn’t gone through, what should I do?
If your payment hasn’t been accepted, we haven’t received your order. Please try again or contact our Customer Service team for assistance.
What is the difference between a gift card and an e-voucher?
A gift card can be purchased and redeemed both in-store and online. If you order your gift card online, it will be posted to the nominated delivery address.
An e-voucher is a digital voucher code that can be purchased online and emailed directly to the recipient of your choice.
How can I purchase an e-voucher/gift card?
You can purchase gift cards and e-vouchers online, under the Accessories page or at this link here.
When do gift cards, e-vouchers and credit notes expire?
Redlips gift cards & e-vouchers expire 3 years from the date of issue.
Paper credit notes expire 6 months from the date of issue.
You cannot use an e-voucher/gift card/credit note if it has expired.
Can I return an item that was purchased with an e-voucher/gift card?
Yes, when returning a purchase made with an e-voucher, credit note or gift card, you will receive a credit note, gift card or e-voucher for the value of the purchase.
What if my e-voucher, credit note, or gift card is lost or stolen?
For misplaced e-vouchers, please contact the Customer Service team so we can check whether your e-voucher has been redeemed.
Unfortunately, gift cards and credit notes are not redeemable for cash and cannot be replaced if lost or stolen.
Can I transfer my e-voucher, credit note or gift card?
Yes, e-vouchers, gift cards and credit notes can be redeemed by anyone.
Can I pay for my order over the phone?
We are unable to complete Redlips purchases over the phone.
How do I apply a promo code to my order?
At the checkout, enter your promo code into the Coupon Code field beneath your item summary and the discount will be applied to your order total. If you are having trouble with a promo code, double check the spelling and ensure the code is still applicable.
For further issues, please Redlips Customer Service on (03) 9428 1900 during business hours (Monday – Friday, 9:00am – 5:30pm or
emai l[email protected]
Does Redlips offer layby?
Redlips still offers layby for in-store purchases only. Full Price items may be laybyed in store with a minimum 20% deposit and $5.00 non-refundable layby fee for a period of up to 4 weeks. Reduced or Sale Merchandise may be laybyed with a minimum 50% deposit and $5.00 non-refundable layby fee for a period of up to 2 weeks. Payments can only be made in the store the layby was created in. For items below $50.00, no layby is available.
Can I get a refund on a layby?
Yes, as per our Returns policy, any layby may be refunded within 7 days of collection of the goods, provided that the item is unworn and in its original condition.