Deliver to Home

Free Standard Delivery

1. Free for orders over ₹ 5000. For orders under this value, Standard Delivery is ₹ 300.
2. Get your shoes delivered to the address of your choice within 3-10 business days.
3. After you’ve placed your order online, you will receive an order confirmation email.
4. Once your order has been packed and is ready for delivery, you will receive an email with tracking details.
5. If your order is being fulfilled from multiple locations, you will receive different tracking numbers for each parcel.
6. All of our orders are given Authority to Leave by default. This means that your order will be left in a safe place, at your delivery address if a recipient isn’t present to accept the order.
7. Please note that we cannot change the delivery address once your order has been placed. Kindly ensure you input the correct address as we cannot accept liability due to incorrect details

Please note: In periods of high demand and during promotions, standard deliveries may take between 3-10 business days.

Order Confirmation

1. Once you’ve completed your purchase, you’ll receive an email saying we’ve received your Click & Collect order.
2. Our Customer Support team will check the availability of the products purchased and send a second email to confirm your order.
3. If for any reason we cannot fulfill your order for Click & Collect, we will ship it to you free of charge using our Delivery service.

International Orders

The World

CLICK HERE FOR INFORMATION ON INTERNATIONAL DELIVERIES.

Redlips ships worldwide, so no one misses out!

1. Shipping Costs 1-4 Products – 
2. Shipping Costs 5+ Products –

To confirm dispatch from india please visit www.redlips.fashion/international. Please be aware that customs duties may apply. To comply with India export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise". We are also prohibited by law from marketing the order as a gift.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

CLICK HERE  Content

Delivery estimates and destination guide

1. Our delivery estimates should be used as a general guide only.
2. Items may be held longer than usual by India and overseas customs authorities.
3. All estimates are for metro destinations – items sent to regional and rural locations will likely take longer.

Items sent from India must travel interstate before departing India. You can factor this in by adding 3 business days for Express items, and 7 business days for Standard and Economy items.

Frequently asked questions

We’re keeping many of the major marketplaces updated on our estimated delivery times, which they will share with their customers. We’re working together to make sure sellers aren’t impacted by the current delays.

Why aren’t Economy Air Letters with Merchandise available?

New international customs laws mean we can no longer offer this service. Economy Air Letters with Merchandise sent to the United States will be returned to sender.

We originally suspended the service in April 2020 due to COVID-19 operating constraints. Since then, we’ve had to permanently end the service following new Electronic Advance Data requirements adopted by overseas customs authorities.

We recommend following services instead:

1. Economy Air
2. International Standard
3. International Express

Please note: Services to certain countries are suspended due to overseas COVID-19 restrictions. For more information, please see our destination guide.

My parcel seems to be coming from a different location than normal. Why is this?

As our business adapts to the challenges the coronavirus (COVID-19) pandemic presents, we are constantly looking at ways to optimise our delivery network to make sure customers will receive their parcel as quickly as possible.

In some cases, we are having to process and deliver from an alternative location and customers may notice when tracking their parcel, that it is coming from a different location to what they are used to.

Are signatures on delivery still required while coronavirus (COVID-19) restrictions are in place?

No. To minimise the risk of contracting or spreading coronavirus (COVID-19), we’ve enabled contactless delivery. This means signatures are no longer required for all parcels, whether you’re collecting from a Post Office or at home.

For home delivery of parcels normally requiring a signature, if you’re at home, the delivery driver will record your name and confirm delivery on their handheld device, then leave the parcel at your door. If you’re not at home, a card will be left, with instructions on where to pick up your parcel.

For Post Office collection, our staff will confirm your name and record your collection on their device, then leave the parcel on the counter for you to pick up.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and delivery on the handheld device.

What should I do if my international parcel delivery has been delayed?

Deliveries sent overseas

Please get in touch if your:

International Courier or Delhivery item hasn’t arrived within 1 business day of the estimated delivery time

International Standard item hasn’t arrived within 10 business days of the estimated delivery time

International Economy or Airmail item hasn’t arrived within 3 months of posting

Registered Post International item hasn’t arrived within 25 business days of posting

Please see our international updates for the latest issues affecting overseas deliveries.

What does ‘possible delay’ mean when tracking my item?

‘Possible delay’ can mean there’s been an interruption to our service like an extreme weather event or a public emergency. Check our service updates.

It can also mean the sender made a mistake when sending the item.

Either way, it’ll still get to you but it might take more time than estimated.

Have your collection times changed for metropolitan areas due to coronavirus (COVID-19) restrictions?

Yes, collection times have been brought forward while coronavirus (COVID-19) restrictions are in place, including for Express Post and Parcel Post. Learn more.

How long should I wait before submitting an enquiry about a late or missing international parcel delivery?

International parcel deliveries may be delayed due to limited flights and overseas COVID-19 disruptions.

Deliveries coming from overseas

How will I know if my international parcel is being held in customs?

Where mail is held for an extended period or delayed by customs they’ll get in touch with the addressee directly to let them know.

If you see the track status ‘possible delay’ when tracking your item or in tracking notifications, this might also indicate that your item has been delayed by customs.

1. International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.
2. International Economy is available through Business or over the counter at a local Post Office.
3. No longer performing signature on delivery due to government restrictions.
4. Delivery of items from these countries, territories and regions to India have been suspended by the local postal operator.